Facility management (or facilities management or FM) is an interdisciplinary business function that coordinates space, infrastructure, people and organization. It is often associated with the administration of office blocks, arenas, schools, universities, sporting complexes, convention centers, shopping complexes, hospitals, hotels, manufacturing and shipping. Facilities management currently represents about 5% of global GDP. Its relationship to the human resources, real estate and information technology functions of an enterprise has increased.
FM represents a wider range of activities than just business services and these are referred to as non-core functions. They vary from one business sector to another. In a 2009 Global Job Task Analysis theInternational Facility Management Association (IFMA) identified the core competencies of facility management as:
The European standards for facilities management defines facilities management as "the integration of processes within an organization to maintain and develop the agreed services which support and improve the effectiveness of its primary activities."
According to European standard EN15221-1, the scope of FM is 'Space & Infrastructure' (such as planning, design, workplace, construction, lease, occupancy, maintenance, furniture and cleaning) and 'People & Organization' (such as catering, ICT, HR, accounting, marketing, hospitality).
The International Organization for Standardization, has published international standards facilities management.
Facility management is supported with training and professional qualifications often co-ordinated by FM institutes or associations, and a limited number of formal degree programs exist at both undergraduate and graduate levels.
**Source: Alfacom Technologies website**